Privacy policy 

PRIVACY POLICY - CONSUMERS VERSION 1.3 

1. WHEN DOES THIS PRIVACY POLICY APPLY? 

This Privacy Policy applies to the processing of personal data of consumers by Pioneer Europe NV and its affiliates unless otherwise stated.

2. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA? 

3. WHICH PERSONAL DATA DO WE PROCESS ABOUT YOU? 

4. FOR WHICH PURPOSES AND HOW DO WE PROCESS YOUR PERSONAL DATA? 

a. To create a customer account on the website

We process your personal data when you subscribe to the newsletter or create an account.

For this purpose, we can process data such as your username, password, contact information (salutation, name, surname, e-mail address), preferred language and registered Pioneer products.

b. To keep you informed about Pioneer’s products and services (direct marketing)

We process your personal data to keep you informed about product upgrades, new products, services, special offers, events, actions, research on future product ideas or improvements etc.

For this purpose, we can process data such as your contact information (salutation, name, surname, e-mail address), preferred language and e-mail preferences.

Depending on the individual case, the data is processed on the basis of your consent, on the basis of your request to take steps prior to entering into a contract, on the basis of the performance of a contract to which you are a party, or on our legitimate interest to keep our existing clients informed about our products and services.

c. To answer questions and exchange information with you

If you ask us questions by telephone, by mail or via the contact form, we process your personal data in order to respond to your question and provide you with the necessary information. 

For this purpose, we can process data such as your contact information (salutation, name, surname, e-mail address, telephone number), ticket number, topic, product information (model type, model number, serial number), title, your correspondence with Pioneer and all other personal data that you provide to us that can be relevant for answering your question.

Depending on the individual case, the data is processed on the basis of your request to take steps prior to entering a contract, on the basis of the performance of a contract to which you are a party, or on our legitimate interest in providing you information about our activities.

d. To process your repair

We process your personal data to have your product repaired if you register a repair order or in order to make an appointment with you to repair your product at home (if necessary).

For this purpose, we can process data such as contact information (salutation, name, surname, e-mail address, telephone number) and product information (product, serial number, purchase date, stock repair, point of sales, fault description, symptom, occurrence). Depending on the individual case, this data is processed on the basis of your request to take steps prior to entering a contract or on the basis of the performance of a contract to which you are a party.

e. To participate in our surveys

We process your data to ask your opinion in our customer surveys, such as our repair survey. In this case, we use your data to allow you to provide us with your feedback on our services and to evaluate customer satisfaction and how we can improve our services.

The information we process depends on the individual or survey organised. In most cases the data we collect from you will consist of your contact information (salutation, name, surname, e-mail address, telephone number) and your answer to the survey question. If applicable, we will also process data such as your product information (repaired product, product category, model number, serial number), your feedback, your survey code etc.

Depending on the individual case, these data are processed on the basis of your consent or on our legitimate interest to evaluate and improve our services and to gain insights on customer satisfaction.

f. When you visit our website

We process personal data to personalise and optimise our website and social media pages and to create content that is relevant to you. We also use cookie information to ensure that our website is easy to use and adequately secured.

For this purpose we process data such as your IP address, the pages you visit, the browser you use, the websites you visited earlier, geographical data such as your location, your preferred language and the time and duration of your visit. These data are collected through cookies.